Shipping policy

Last updated: August 3, 2026

Thank you for shopping with The Scooter Brothers, operated by OAKHILL ENGINEERING LLC. This Shipping Policy explains our order processing, delivery times, shipping coverage, and related procedures.

Shipping Destinations

We currently ship only to valid residential and commercial addresses within the United States.

We do not offer international shipping at this time. Orders submitted with a delivery address outside the United States may be canceled and refunded.

Customers are responsible for providing a complete and accurate shipping address during checkout. We are not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address provided by the customer.

Order Processing and Handling Time

Orders are processed within 2 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, severe weather, or major holidays, processing may take slightly longer. We will contact you if a significant delay affects your order.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is:

2–5 business days

The estimated total time from placing your order to delivery is generally 4–7 business days, including handling and transit time.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, incorrect address information, remote delivery locations, or other circumstances outside our control.

Shipping Rates

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the delivery address, product size, product weight, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow up to 48 hours for the carrier’s tracking system to display updated information.

Address Changes

Please contact us as soon as possible if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has already been transferred to the shipping carrier.

Once an order has shipped, we cannot redirect it. The customer may need to contact the shipping carrier directly to request any available delivery changes.

Incorrect or Incomplete Addresses

Customers must verify their shipping information before submitting an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the order.

Original shipping charges, when applicable, may not be refundable.

Delayed Shipments

Carrier delays may occasionally occur. A delayed tracking update does not necessarily mean that the package has been lost.

If your order has not arrived within the expected delivery period, please contact us so we can review the tracking information and assist you.

Lost Packages

If the carrier marks your package as lost or the tracking information has not updated for an unusually long period, please contact us.

We may open an investigation with the shipping carrier. Carrier investigations can take several business days to complete. Any replacement or refund will be determined after reviewing the order details and the carrier’s investigation results.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property, mailbox, garage, reception area, or other secure delivery locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us if the package still cannot be located.

We will assist with reviewing the delivery information, but we cannot guarantee reimbursement for packages confirmed as delivered to the address provided during checkout.

Damaged Shipments

Please inspect your order promptly after delivery.

If your package or product arrives damaged, contact us as soon as possible and provide:

Your order number
A description of the damage
Clear photographs of the product
Clear photographs of the shipping box and packaging
A photograph of the shipping label

Please keep the product and all original packaging while the claim is being reviewed.

Split Shipments

Orders containing multiple products may be shipped in separate packages. Each package may have a different tracking number and may arrive on a different date.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. Once an order has shipped, it will be handled according to our Return and Refund Policy.